Refund Policy

Refund Policy

At Fairville Fresh Mart, we understand that your satisfaction is paramount. We are committed to providing you with the highest quality products and services. If, for any reason, you are not completely satisfied with your purchase, please review our refund policy below.

Refunds for Non-Perishable Items:

For non-perishable items such as packaged goods, canned goods, and non-food items:

1. Damaged Items: If you receive a damaged or defective non-perishable item, please contact our customer support team within 24 hours of receiving your order. We will provide instructions on how to return the item, and a replacement or refund will be issued upon inspection.

2. Incorrect Items: In the event that you receive an incorrect non-perishable item, please notify us within 24 hours of receiving your order. We will arrange for the correct item to be sent to you, or you may opt for a refund.

Refunds for Perishable Items:

Due to the nature of perishable goods, we handle refund requests for these items with extra care:

1. Quality Issues: We take great pride in the quality of our perishable items. If you believe that a perishable item you received does not meet our quality standards, please contact us within 24 hours of receiving your order. To process your refund, we may request photographic evidence or the return of the item.

2. Delivery Issues: If your perishable items are not delivered within the specified delivery window or if you encounter any issues with the delivery, please contact us immediately. We will investigate and, if necessary, provide a full or partial refund.

General Refund Terms:

• Refund Method: Refunds will be issued to the original payment method used for the purchase.

• Refund Timeline: Refunds will typically be processed within 7 business days after the return or refund request is approved.

• Cancellation Policy: To cancel an order, please notify us as soon as possible. Cancellation requests received after the order has been processed or shipped may not be possible.

• Contact Information: To request a refund or report an issue, please contact our customer support team at srisemambu@gmail.com or 012-2461097.

Note: Please ensure that you provide accurate contact information when placing your order to facilitate communication regarding refunds or issues with your purchase.

Fairville Fresh Mart reserves the right to amend this refund policy as needed. Any changes will be posted on our website.

Thank you for choosing Fairville Fresh Mart for your grocery needs. We are committed to providing you with the best possible shopping experience.